Privacy Policy

Who we are

This policy explains how Plumbery Ltd (company number 11677583), registered office at 106 Great Portland St, London W1W 6PF, collects, uses and protects your personal data when you use https://plumbery.uk or contact us about our plumbing, gas and electrical services. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

What we collect

• Contact details you give us, such as your name, phone number, email address and job address, when you request a quote or book an appointment.
• Details of the work requested and any correspondence with us about a job.
• Payment details processed securely by our payment provider – we do not store full card numbers.
• Technical data such as IP address and browser type, collected automatically when you visit our website (see our Cookies Policy).

How we use your data

• To provide quotes, schedule appointments and carry out the plumbing, gas or electrical work you have requested.
• To take payment and keep records required for accounting, tax and warranty purposes.
• To contact you about your appointment, follow up on completed work, or respond to enquiries and complaints.
• With your consent, to send occasional service reminders or offers – you can opt out at any time.

Legal basis for processing

We process your data to perform a contract with you (carrying out the job you have booked), to comply with our legal obligations (such as gas and electrical safety record-keeping), and, in limited cases, with your consent or on the basis of our legitimate business interests.

Who we share it with

We share data with trusted third parties only where necessary – for example, our payment processor, accounting software, or, where legally required, gas and electrical safety registration bodies. We do not sell your personal data.

How long we keep it

We retain job and payment records for as long as required by UK tax and gas/electrical safety regulations (typically up to 6 years), after which they are securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to withdraw consent for marketing at any time. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

Our website uses cookies to function correctly and to understand how it is used. See our Cookies Policy for full details.

Contact us

Questions about this policy or your data can be sent to info@plumbery.uk or 07353 373753.

Plumbery Ltd Company No. 11677583 106 Great Portland St, London W1W 6PF Last updated: 14 September 2026